Frequently Asked Questions

Orders and Payment

How do I place an order?

Choose your product, select the color and size, add it to your cart and check out. You will receive an order confirmation by email.

Can I change or cancel my order?

Contact us as soon as possible at contact@flapper-dress.com. We can change or cancel an order until it has been processed, usually within 2 business days.

Shipping and Delivery

How much is shipping?

Shipping is free on every order.

How long does delivery take?

Orders are processed within 2 business days, then delivery usually takes 10 to 20 business days. If you need an item for a specific date, please order well in advance.

Will I get a tracking number?

Yes. We email your tracking number as soon as your parcel ships.

Do you ship internationally?

Yes, to the United States, Canada, the United Kingdom, Australia, New Zealand, Switzerland, Norway, Iceland and the European Union. Import duties or taxes may apply depending on your country.

Returns and Refunds

What is your return policy?

You can return unused items within 30 days of delivery. Please contact us first so we can give you the return address. Return shipping is paid by the customer unless the item is defective or we sent the wrong item.

When will I get my refund?

Once we receive and check the return, we refund the original payment method.

Sizing and Materials

How do I choose my size?

Each product page has its own size chart. Measure yourself and compare; see our size guide for how to measure.

Are the materials described accurately?

Yes. We repeat what the supplier states and never call a material wool, leather, pearl or precious metal unless the supplier confirms it. Otherwise we write wool-blend, faux leather, faux pearl or gold-tone.

Are your dresses true vintage?

No. They are new pieces inspired by 1920s styles.

Contact

How can I reach you?

Email contact@flapper-dress.com. We usually reply within 1 to 2 business days.