Refund policy

Returns

You can return unused items in their original condition within 30 days of delivery.

To start a return, email contact@flapper-dress.com with your order number before sending anything. We will reply with the return address and instructions. Items sent back without contacting us first may not be processed.

Return shipping costs

Return shipping is paid by the customer, unless the item arrived defective or we sent the wrong item. In that case, send us a photo of the problem and we will cover the return or send a replacement.

Items we cannot accept

Worn, washed or damaged items cannot be returned. Items must come back with their original packaging where applicable. For hygiene reasons, stockings and socks can only be returned if unopened.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo so we can make it right.

Exchanges

We do not swap items directly. Return the item you no longer want, then place a new order for the size or color you need.

Refunds

Once we receive and inspect your return, we email you to confirm. Approved refunds go back to your original payment method. Your bank or card issuer may need a few business days to show the refund.

EU and UK customers

If you live in the European Union or the United Kingdom, you also have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. This policy does not limit those rights.

Questions

Email contact@flapper-dress.com and we will help.